How to remove “Congratulations Dear Amazon Customer” pop-up scam

What is “Congratulations Dear Amazon Customer” pop-up

Congratulations Dear Amazon Customer is a fake lottery message stating that you have won a prize. Developers push this scam under the name of Amazon to make gullible users believe it is true. A range of prizes (iPhone 11 PRO, Samsung Galaxy Tab, etc.) looks very attractive to click the “Start” button, however, this will drop you over to another suspicious page that may ask you to give private data. It can be therefore asked to enter your home address and other confidential data that can be sold over the web. Furthermore, if you receive scam pop-ups on a regular basis, this can be a sign of adware lurking in system settings. The presence of such software can endanger your privacy because it can gather IP-addresses, passwords, geolocations, and other confidential data. Notifications like “Congratulations Dear Amazon Customer” cannot be trusted and should be avoided to prevent data leaks. You can use our free guide below to get rid of constant redirects and establish further protection against similar threats.

How “Congratulations Dear Amazon Customer” pop-up infected your computer

As mentioned, such websites cannot exist independently. They are usually promoted by adware or other unwanted software installed on your PC. Unauthorized infiltrations of unwanted software can happen via freeware software advertised on the web. If you download it from a third-party resource, there might additional sections (“Advanced” or “Custom”) that hold unwanted programs. Make sure to uncheck the box next to them before finishing the installation. It is also very important to not click on suspicious ads or banners posted on websites. They can even be disguised as something legitimate, yet lead to malicious pages that distribute malware.

1. Download Removal Tool
2. Remove/Uninstall unwanted apps, that may cause Congratulations Dear Amazon Customer pop-ups from Control Panel and Applications
3. Remove unwanted extensions, that may cause Congratulations Dear Amazon Customer pop-ups from browsers
4. Reset browser settings
5. Block Congratulations Dear Amazon Customer pop-ups
6. How to protect from threats like Congratulations Dear Amazon Customer pop-up

Remove unwanted programs, that may cause “Congratulations Dear Amazon Customer” pop-ups from Control Panel or Applications

To start removing unwanted program you should uninstall them using Control Panel. It can be present by different names. It should uninstall correctly, however, we recommend you to use IObit Uninstaller or CleanMyMac to clean leftover items after uninstalling. Here are instructions for Windows XP, Windows 7, Windows 8, Windows 10, Windows 11 and Mac.

Remove unwanted program from Windows XP:

1. Click on Start button.
2. Choose Control Panel.
3. Click Add or Remove Programs.
4. Find recently installed suspicious program.
5. Click Uninstall.

Remove unwanted program from Windows 7:

1. Click Start button.
2. Then go to Control Panel.
3. Click Uninstall a Program.
4. Find recently installed suspicious program and click Uninstall.

Remove unwanted program from Windows 8:

1. Hover mouse pointer to the bottom-right corner to see Menu.
2. Click Search.
3. After that click Apps.
4. Then Control Panel.
5. Click Uninstall a Program under Programs.
6. Find recently installed suspicious program, click Uninstall.

Remove unwanted program from Windows 10:

There are 2 ways to uninstall unwanted program from Windows 10

Way one

1. Click on the Start button.
2. In opened menu choose Settings.
3. Click on the System tile.
4. Click Apps & features and locate recently installed suspicious program in the list.
5. Click on it and then click Uninstall button near it.

Way two (classic)

1. Right-click on the Start button.
2. In opened menu choose Programs and Features.
3. Locate recently installed suspicious program in the list.
4. Click on it and then click Uninstall button above.

Remove unwanted program from Windows 11:

1. Right-click on the Start button.
2. In opened menu choose Settings.
3. Click on the Apps tab on the left side.
4. Click Apps & features and locate recently installed suspicious program in the list.
5. Click on 3-dots icon near it and then click Uninstall button near it.
6. Depending on the type of application (Windows Store app or classic Win32 app) it will be removed immediately or you will need to confirm the action and go through standard uninstall procedure.

Remove unwanted program from Mac:

1. In the Finder sidebar, click Applications.
2. unwanted program might have an Uninstaller.
3. Otherwise, drag unwanted program from the Applications folder to the Trash (located at the end of the Dock).
4. Then choose Finder > Empty Trash.

Cannot uninstall unwanted program in Windows

In some cases, program unwanted program won’t uninstall and gives you a message that “You do not have sufficient access to uninstall “unwanted program” Please, contact your system administrator” when you try to remove it from Control Panel or “Access denied” error when removing the unwanted programs’ folder and files. This happens because the process or service does not allow you to do it. In this case, I will recommend you to use SpyHunter 5 or Malwarebytes AntiMalware or uninstall unwanted program in Safe Mode. To boot in Safe Mode do the following:

1. Reboot your computer.
2. While it starts booting type F8 button.
3. This will open Advanced Boot Options menu.
4. Choose Safe Mode and wait until Windows loads.
5. Go to Control Panel > Uninstall a program and remove recently installed suspicious program

>> See detailed instructions and video tutorial on how to boot in Safe Mode

Cannot uninstall unwanted program in MacOS

If you can’t uninstall unwanted app related to “Congratulations Dear Amazon Customer” pop-up from MacOS using instructions above, or it keeps coming back, you can use free AppCleaner for Mac to remove all residual data and libraries of the app. Follow instructions below:

1. Download free AppCleaner.
2. Drag unwanted app from Applications folder to AppCleaner window.
3. Choose files and folders you want to remove along with unwanted app.
4. Click Delete button.

Remove malicious add-ons from your browsers

Uninstalling unwanted program from Control Panel often does not bring the desired effect. It sometimes has a browser extension and it may still be active in Safari, Google Chrome, and Mozilla Firefox. Here are instructions on how to remove extension related to “Congratulations Dear Amazon Customer” pop-up from your browsers manually.

Google Chrome:

1. Start Google Chrome browser
2. In address box type (or copy-paste) chrome://extensions.
3. Find suspicious extension.
4. Click the Remove button to remove them.
5. Also remove other suspicious extensions from the list.

Mozilla Firefox:

1. Start Mozilla Firefox browser.
2. In address box type (or copy-paste) about:addons.
3. Find suspicious extension.
4. Click three-dots icon near it and choose Remove in the menu.
5. In opened dialog window click Remove button to confirm the action.
6. Remove all suspicious extensions from the list.

Safari:

1. Start Safari on your Mac, click Safari to open drop-down menu and choose Preferences
2. Click Extensions tab.
3. Find suspicious extension.
4. Click Uninstall button to remove it.

Microsoft Edge:

1. Start Microsoft Edge browser.
2. In address box type (or copy-paste) edge://extensions.
3. Find suspicious extension.
4. Click Remove link under the name of extension.
5. In opened dialog window click Remove button to confirm the action.
6. Remove all suspicious extensions from the list.

Internet Explorer (9, 10, 11):

Note: There is no feature to remove browser extensions from browser in latest version of Internet Explorer. To remove suspicious add-on from Internet Explorer, please, perform instructions for uninstalling program from Control Panel. To disable unwanted add-on, please, do the following:

1. Open Internet Explorer.
2. Click on gear/asterisk icon in the top-right corner.
3. In opened menu Manage Add-ons.
4. Select Toolbars and Extensions.
5. Click Disable suspicious extension.
6. Also disable other suspicious extensions from the list.

Opera Browser:

Generally, such extensions does not install in Opera browser however you can always double check. Do the following:

1. Start Opera browser and click on Opera icon in the top-left corner.
2. Choose Extensions > Extensions.
3. Find suspicious extension.
4. Click Details button and scroll down to the bottom.
5. Click Remove extension link and confirm the action by clicking Remove button on opened dialog window.
6. Also remove other suspicious extensions from the list.

Reset browsers settings (homepage, default search)

To make sure there are no malicious settings in your browsers, that may cause “Congratulations Dear Amazon Customer” pop-ups, please, do the following:

Google Chrome:

1. Start Google Chrome browser
2. In address box type (or copy-paste) chrome://settings.
3. On the left panel expand Advanced options.
4. Choose Reset and clean up.
5. Click on Restore settings to their original defaults link and confirm by clicking Reset button.

Google Chrome > Settings > Advanced

Reset and clean up

Reset Google Chrome

Mozilla Firefox:

1. Start Mozilla Firefox browser.
2. In address box type (or copy-paste) about:support.
3. Click Refresh Firefox… button.
4. Click Refresh Firefox button in opened dialog window to confirm.

Reset Safari:

1. Start Safari on your Mac, click Safari to open drop-down menu and choose Preferences
2. Go to the Privacy section of Safari’s preferences.
3. Click Remove All Website Data button.
4. In opened window click Remove Now button to remove data stored by websites in Safari.
5. Go to the Advanced section of Safari’s preferences.
6. Click the Show Develop menu in menu bar option.
7. In the menu click Develop and select Empty Caches from this menu.
8. Again, go to Safari menu and choose Clear History….
9. Choose to clear all history and click Clear History button.

Microsoft Edge:

1. Start Microsoft Edge browser
2. Click on 3-dots icon in the top-right corner and choose Settings.
3. On the left panel find and click Reset settings option.
4. Click on Restore settings to their default values link and confirm by clicking Reset button.

Internet Explorer (9, 10, 11):

1. Start Internet Explorer.
2. Click on gear/asterisk icon in the top-right corner.
3. In opened menu choose Internet options.
4. Click Advanced tab.
5. Click Reset button.
6. Choose Delete personal settings and click Reset.

Opera Browser:

1. Start Opera browser and click on Opera icon in the top-left corner.
2. Choose Settings and click Advanced on the left side and choose Browser.
3. Scroll down to the very bottom and click on Restore settings to their original defaults link.
4. Confirm by clicking Reset button.

How to block “Congratulations Dear Amazon Customer” pop-ups

AdGuard main window

AdGuard general settings

AdGuard browser assistant

“Congratulations Dear Amazon Customer” pop-ups, in some cases, are caused by a program installed on your PC or an add-on installed in browsers. However, sometimes it can appear on a clean computer when visiting a malicious website, using an advertising script. To protect your PC and browsers from phishing websites, pop-up ads, banners, malicious scripts it is recommended to use AdGuard. Download free trial here:

Final tips

Be careful surfing the internet and downloading software, as threats, like “Congratulations Dear Amazon Customer” pop-up, may become a real headache as they are hard to get rid of and can break your privacy. To keep safe from such threats we recommend you always use antivirus and one of the anti-malware programs available on the market. One of the best anti-spyware and anti-malware programs is SpyHunter 5. It can protect your PC from threats, causing “Congratulations Dear Amazon Customer” pop-ups.