What is error code 264

Error code 264 is a pretty widespread issue that some players tend to experience while trying to launch Roblox on Windows 11 or earlier Windows editions. Here are the two most common messages that users often see on their screens:

“Same account launched game from different device. Reconnect if you prefer to use this device. (Error Code: 264).”


“You are already playing a game. Please shut down the other game and try again (Error Code: 264).”

As a rule, this error appears when players are logged into their Roblox account on multiple devices. To solve this problem, it is often enough to simply log out of your Roblox account on another device. In addition, poor network connection, corrupted cache, and even outdated Roblox versions could be the cause of the problem as well. Below we will show you a couple of methods that, with high probability, will fix the error. Try each presented solution until one of them eventually resolves the error code 264 and lets you play Roblox again.

roblox error code 264

Download Windows Repair Tool

Download Windows Repair Tool

compatible with microsoft

There are special repair utilities for Windows, that can solve problems related to registry corruption, file system malfunction, Windows drivers instability. We recommend you to use Advanced System Repair Pro to fix the “Roblox error code 264” in Windows 11 or Windows 10.

1. Log out of all connected devices

The simplest and often effective method to try is to log out of all gaming sessions on all devices. By doing so, you will be sure no other device hosts your Roblox account apart from the one you are using right now. To do so, do the following:

  1. Open the Roblox launcher on your computer.
  2. If you are logged in, click on the three-dot icon on the left panel of the window.
  3. Then, move to Settings and Security.
  4. At the very bottom click on Log Out of All Other Sessions and then Log Out to confirm.

Once done, you can log into your account on the current device again and see if it fixes the issue. Also, if you are afraid someone could get unauthorized access to your account, go to Settings > Account info and change your password to protect your account.

2. Clear Roblox cache

If the first solution did not help you get rid of the 264 error, then the problem could be in a corrupted cache too. Sometimes, if a game is played over a long period of time, the accumulated cache can become overloaded and even corrupted eventually. Thus, the solution would be to simply clear the cache in the %TEMP% folder of Roblox. Don’t worry, this will not affect your Roblox progress in any way.

  1. First, make sure Roblox is closed and not running in the background. To be 100% sure, you can open Task Manager by pressing Ctrl + Shift + Esc together, then select the Roblox process, and click End Task to close it.
  2. Once done, press Windows key + R buttons, copy-paste %temp%\roblox, and press Enter.
  3. This will lead you to the folder containing temporary Roblox files. Select them all, right-click, and choose Delete. Confirm the action if prompted.
  4. After this, open the Roblox launcher, click on the three-dot icon on the left panel of the window, and click on Log Out at the bottom and confirm the action.
  5. Finally, log into your account again and check if this eliminated error 264.

3. Clear Web Browser Cache

This solution may help if you are trying to play Roblox using the web version in your browser. Junk/corrupted web files like cache and cookies accumulate in browsers as well. Thus, clearing browsing data may help alleviate the issue and let you bypass the error eventually. Here are instructions on how to clear browsing data in Chrome, Firefox, and Edge browsers:

clear cache in Google Chrome:

  1. Open Chrome and click on the three-dot icon in the top right corner.
  2. Go to More tools and choose Clear browsing data….
  3. At the top, choose a time range. To delete everything, select All time.
  4. Check the boxes next to Cookies and other site data and Cached images and files.
  5. Then click on Clear data.
  6. Restart your browser and try to open Roblox again.

clear cache in Mozilla Firefox:

  1. Open Firefox and click on the the three-line icon in the top right corner.
  2. Go to Settings and select Privacy & Security on the left pane.
  3. Click on Clear Data… next to the Cookies and Site Data section.
  4. Select Cookies and Site Data and Cached Web Content and click Clear in the end. Then click Clear Now to confirm.
  5. Restart your browser and try to open Roblox again.

clear cache in Microsoft Edge:

  1. Open Microsoft Edge and click on the three-dot icon in the top right corner.
  2. Go to Settings and select Privacy, search, and services on the left pane.
  3. Under the Clear Browsing Data section click on Choose what to clear.
  4. At the top, choose a time range. To delete everything, select All time.
  5. Choose Browsing history, Download history, Cookies and other site data, and Cached images and files. Click Clear now.
  6. Restart your browser and try to open Roblox again.

4. Restart your router

As mentioned, error 264 can be due to some connection issues as well. The next couple of solutions (including this) will focus on try to solve possible issues related to the network. The first thing we recommend you try is simply to reset your internet connection by restarting the router (modem) if you have a possibility to do so. Hold the power button at the back of the router for a couple of seconds until it turns off. Then, push the same button to power it back. Simply restarting your router helps deal with a variety of problems. Try and see if it helps before moving further to the other solutions below.

5. Reset TCP/IP

The issue may also make its presence known due to the wrong or damaged TCP/IP configuration. TCP/IP is a set of fundamental protocols used to set up proper communication for the Internet and similar computer networks. And since error 264 can originate from connection problems, this method is worth giving a try. Here is how to do this:

  1. Find the Command Prompt by typing cmd into the searching box. Then right-click on it and choose Run as administrator.
  2. In the opened window, you should paste these commands one-by-one by clicking Enter after each.
  3. netsh winsock reset
    netsh int ip reset

    ipconfig /release
    ipconfig /flushdns
    ipconfig /renew

    We hope this method will finally remove the problem.

6. Change address in DNS settings

Improper DNS settings may also play a role in raising connection problems. This configuration can sometimes be accidentally changed after some manipulations. It may also be set to find the server automatically, but not find the right one eventually. Whatever the reason for that, follow our instructions below in order to try alternative DNS settings:

To change DNS and IP:

  1. Go to Control Panel > Network and Internet > Network Connections.
  2. Double click on your connection name.
  3. Click on Properties.
  4. Double click on Internet Protocol Version 4 (TCP/IPv4).
  5. Mark Use the following IP address and Use the following DNS server addresses.
  6. Change IP address, Subnet mask, Default gateway, and DNS according to the underneath image
  7. wifi valid configuration

    As an alternative, you may also change your DNS address to and is the former two on the screenshot above do not resolve the issue.

7. Disable Proxy in Local Area Network (LAN) Settings

Another cause can be related to conflicts originating from the enabled Proxy server connection. If you remember turning it on by purpose, try to toggle it off and see if the problems with launching Roblox disappear. Also, if you have a third-party VPN program that is enabled, try to turn it off as well to check the difference.

  1. Open search box next to Start menu and type Control Panel. Open it up.
  2. Make sure View by is set to either Small Icons or Big Icons in the top right corner.
  3. Select Internet Options and navigate to Connections & LAN settings.
  4. Make sure there is only Automatically detect settings enabled. Unpick the other 2 boxes if they are selected, and click OK in the end.
  5. Now you should have LAN settings set up correctly. Attempt to launch Roblox again.


We hope this guide helped you overcome error 264 and get back to a flawless Roblox experience. If nothing helped and you are still dealing with the same problem, you can try to reinstall the Roblox client (if the desktop version is used). This way you will make sure your Roblox launcher is up-to-date and does not have any corrupted files that could lead to the problem.

Previous articleHow to remove Sato Ransomware and decrypt .sato files
Next articleHow to remove Saba Ransomware and decrypt .saba files
James Kramer
Hello, I'm James. My website Bugsfighter.com, a culmination of a decade's journey in the realms of computer troubleshooting, software testing, and development. My mission here is to offer you comprehensive, yet user-friendly guides across a spectrum of topics in this niche. Should you encounter any challenges with the software or the methodologies I endorse, please know that I am readily accessible for assistance. For any inquiries or further communication, feel free to reach out through the 'Contacts' page. Your journey towards seamless computing starts here