What is “support.apple.com/iphone/restore” screen

While trying to update or restore their iPhone/other iOS devices, some users get stuck in the recovery mode, which shows to connect to a computer. At the same time, users can often see the support.apple.com/iphone/restore message on top of the screen. This problem is pretty common across iOS devices like iPhones. Luckily, solving this issue should not be a big deal. Follow our guidelines below to exit this recovery mode and update or restore your iPhone again. Note that for the majority of solutions, you will need to have a computer (Mac or Windows) and a USB cable from your iPhone. This screen usually appears on an iPhone when there is a software issue that prevents the device from functioning properly. This can occur when the iPhone is stuck in a loop, unable to boot, or experiencing other issues that prevent it from operating normally. To restore the iPhone using the support.apple.com/iphone/restore screen, you will need to connect the device to a computer with iTunes installed. Then, follow the on-screen instructions to put the device into recovery mode and initiate the restore process. There is also easier way to fix it, that we describe in this article.

Download repair tool

Resolving errors can sometimes be out of our control and possibilities. This is where third-party tools are more than welcome to contribute and carry all the difficulties away. If you are stuck on the “support.apple.com/iphone/restore” screen, you can try using Tenorshare ReiBoot – a great recovery tool designed for resolving problems like that. It is likely that it will be able to eliminate the problem faster and easier. Here is how you can use it to resolve the “support.apple.com/iphone/restore” screen on iPhone:

Download iOS Repair Tool
  1. Download and install ReiBoot for either Mac or Windows.
  2. Once done, open the app and plug your device into the computer.
  3. After this, the program should recognize your device and offer to Exit Recovery Mode.
  4. Choose it and wait until your device reboots. This should exit the screen and get your iPhone back to the home screen.

If this does not work and your iPhone gets back to the same screen where “support.apple.com/iphone/restore” is displayed, then you can try another feature in ReiBoot called Standard Repair. This will help fix the problem without risking any data loss.

  1. Open the app ReiBoot and plug your device into the computer.
  2. Click on Start and then choose Standard Repair and click Standard Repair.
  3. Then, download the firmware found by the app for your smartphone by clicking Download.
  4. Once the process is finished, click Start Standard Repair to start resolving the problems.
  5. Wait until the app finishes its repair. It will take about 15 minutes to end.

1. Force-restart your device

If you decided to move along and try to solve the problem without using ReiBoot from above, the first and easiest fix that may sometimes resolve the issue is to force-restart your iPhone. Follow these steps to do so:

iPhone 8 or later:

  1. Press and quickly release the Volume Up button.
  2. Press and quickly release the Volume Down button.
  3. Press and hold the Side button (which you use to unlock your screen) until you see the Apple logo.

iPhone 7, iPhone 7 Plus, and iPod touch (7th generation):

  1. Press and hold the Side (or Top) button and the Volume Down button together at the same time.
  2. Likewise in the previous steps, the Apple logo should appear on the screen.

iPad models with a Home button, iPhone 6s or earlier, and iPod touch (6th generation) or earlier:

  1. Press and hold both the Side (or Top) button and the Home button until you see the same Apple logo.

iPad models without a Home button:

  1. Press and quickly release the Volume Up button.
  2. Press and quickly release the Volume Down button.
  3. Then press-hold the Power button and wait until the iPad restarts.

If force-restarting your device does not help and it continues being stuck on the “support.apple.com/iphone/restore” screen, move on to other solutions presented further below.

2. Update/Restore your iPhone using iTunes

Some users manage to fix the issue by connecting their device via a USB cable to iTunes and performing an update or restoration there. Here is how you can do it yourself:

  1. Connect your iPhone to Mac or Windows PC. iTunes is already installed on Mac by default. If you are using Windows, make sure to install iTunes via Microsoft Store.
  2. After this, iTunes should automatically display a message offering to Update or Restore your device. Click on whichever option you need. Note that clicking Restore will reset your device and erase all the data on it.
  3. iTunes will start downloading the latest iOS version for your device. You can view the download progress in the top right corner.
  4. Once done, your device will restart and should therefore exit the “support.apple.com/iphone/restore” screen.

A faster and easier alternative to this method would be to use ReiBoot by Tenorshare, which was discussed in the very beginning. This utility combines a user-friendly interface with capabilities allowing to solve issues like “support.apple.com/iphone/restore” in a few clicks and a shorter time. You can also use it if none of the traditional methods helped you fix the problem.


These were the main solutions to address the issue with the “support.apple.com/iphone/restore” screen. We hope you managed to quit this screen and update or restore your device successfully. If you ever face any similar problems with iPhone or other iOS devices, feel free to use the same methods to tackle other errors/issues. Each day our team publishes new articles related to solving errors on various devices and also eliminating malicious/unwanted infections to keep users safe against compromised content.

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