What is Arrow Ransomware
Arrow Ransomware is new file encryption virus from Dharma/Crysis Ransomware family. Malware uses AES encryption. Unlike previous versions, it appends .arrow extension to all encrypted files. Arrow Ransomware encodes almost all types of files that can be important to users, including documents, images, videos, databases, archives. Here is the list of extensions that were used by this virus to date:
In the future, new e-mails can be used by hackers to form composite suffix ending with .arrow. After encryption ends, ransomware creates 2 files: FILES ENCRYPTED.TXT and Info.hta. They contain following message:
All your files have been encrypted!
All your files have been encrypted due to a security problem with your PC. If you want to restore them, write us to the e-mail email@example.com
Write this ID in the title of your message B8F053EC
In case of no answer in 24 hours write us to theese e-mails:firstname.lastname@example.org
You have to pay for decryption in Bitcoins. The price depends on how fast you write to us. After payment we will send you the decryption tool that will decrypt all your files.
Free decryption as guarantee
Before paying you can send us up to 5 files for free decryption. The total size of files must be less than 10Mb (non archived), and files should not contain valuable information. (databases,backups, large excel sheets, etc.)
How to obtain Bitcoins
The easiest way to buy bitcoins is LocalBitcoins site. You have to register, click 'Buy bitcoins', and select the seller by payment method and price.
Also you can find other places to buy Bitcoins and beginners guide here:
Do not rename encrypted files.
Do not try to decrypt your data using third party software, it may cause permanent data loss.
Decryption of your files with the help of third parties may cause increased price (they add their fee to our) or you can become a victim of a scam.
Arrow Ransomware demands from $1000 to $2000 in BitCoins for the decryption key, that they actually rarely send out. Currently, decryption is not possible, however, you can decrypt your files from backups or trying file recovery software. There is also a slight possibility, that you will decrypt your files using tips and tricks described in this article. Use tools and instructions on this page to remove Arrow Ransomware and decrypt .arrow files in Windows.
How Arrow Ransomware infected your PC
Arrow Ransomware uses spam mailing with malicious .docx attachments. Such attachments have malicious macros, that runs when user opens the file. This macros downloads executable from the remote server, that, in its turn, starts encryption process. After encryption, the shadow copies of the files are deleted by the command: vssadmin.exe vssadmin delete shadows /all /quiet. Virus assigns certain ID with the victims, that is used to name those files and supposedly to send decryption key. In order to prevent infection with this type of threats in future we recommend you to use SpyHunter 5 or Norton Antivirus.
Download Removal Tool
To remove Arrow Ransomware completely, we recommend you to use SpyHunter 5 from EnigmaSoft Limited. It detects and removes all files, folders, and registry keys of Arrow Ransomware. The trial version of SpyHunter 5 offers virus scan and 1-time removal for FREE.
Alternative Removal Tool
To remove Arrow Ransomware completely, we recommend you to use Norton Antivirus from Symantec. It detects and removes all files, folders, and registry keys of Arrow Ransomware and prevents future infections by similar viruses.
How to remove Arrow Ransomware manually
It is not recommended to remove Arrow Ransomware manually, for safer solution use Removal Tools instead.
Arrow Ransomware files:
Arrow Ransomware registry keys:
How to decrypt and restore .arrow files
Use automated decryptors
Use following tool from Kaspersky called Rakhni Decryptor, that can decrypt .arrow files. Download it here:
There is no purpose to pay the ransom, because there is no guarantee you will receive the key, but you will put your bank credentials at risk.
If you are infected with Arrow Ransomware and removed it from your computer you can try to decrypt your files. Antivirus vendors and individuals create free decryptors for some crypto-lockers. To attempt to decrypt them manually you can do the following:
Use Stellar Phoenix Data Recovery Pro to restore .arrow files
- Download Stellar Phoenix Data Recovery Pro.
- Select location to scan for lost files and click Scan button.
- Wait until Quick and Deep scans finish.
- Preview found files and restore them.
Using Windows Previous Versions option:
- Right-click on infected file and choose Properties.
- Select Previous Versions tab.
- Choose particular version of the file and click Copy.
- To restore the selected file and replace the existing one, click on the Restore button.
- In case there is no items in the list choose alternative method.
Using Shadow Explorer:
- Download Shadow Explorer program.
- Run it and you will see screen listing of all the drives and the dates that shadow copy was created.
- Select the drive and date that you want to restore from.
- Right-click on a folder name and select Export.
- In case there are no other dates in the list, choose alternative method.
If you are using Dropbox:
- Login to the DropBox website and go to the folder that contains encrypted files.
- Right-click on the encrypted file and select Previous Versions.
- Select the version of the file you wish to restore and click on the Restore button.
How to protect computer from viruses like Arrow Ransomware in future
1. Get special anti-ransomware software
Use ZoneAlarm Anti-Ransomware
Famous antivirus brand ZoneAlarm by Check Point released a comprehensive tool, that will help you with active anti-ransomware protection, as an additional shield to your current protection. The tool provides Zero-Day protection against ransomware and allows you to recover files. ZoneAlarm Anti-Ransomware is compatible with all other antiviruses, firewalls, and security software except ZoneAlarm Extreme (already shipped with ZoneAlarm Anti-Ransomware) or Check Point Endpoint products. The killer features of this application are: automatic file recovery, overwrite protection that instantly and automatically recovers any encrypted files, file protection that detects and blocks even unknown encryptors.
2. Back up your files
Regardless of success of protection against ransomware threats, you can save your files using simple online backup. Cloud services are quite fast and cheap nowadays. There is more sense using online backup, than creating physical drives, that can get infected and encrypted when connected to PC or get damaged from dropping or hitting. Windows 10 and 8/8.1 users can find pre-installed OneDrive backup solution from Microsoft. It is actually one of the best backup services on the market, and has reasonable pricing plans. Users of earlier versions can get acquainted with it here. Make sure to backup and sync most important files and folders in OneDrive.
3. Do not open spam e-mails and protect your mailbox
Malicious attachments to spam or phishing e-mails is most popular method of ransomware distribution. Using spam filters and creating anti-spam rules is good practice. One of the world leaders in anti-spam protection is MailWasher Pro. It works with various desktop applications, and provides very high level of anti-spam protection.