What is ShopHelper

Developed by Brightcircle Investments Ltd, ShopHelper is a browser add-on meant to alleviate online shopping. It adds a number of features that help users save time and money on buying goods from Amazon, Aliexpress, and other retail platforms like that. This browser add-on is currently available for Internet Explorer, Google Chrome, and Mozilla Firefox. Unfortunately, the biggest drawback of such add-ons comes with their adware abilities. Apart from showing lucrative coupons and sales on different websites, it may also display untrustworthy ads related to browsing habits. Plus, there is also a risk of unreliable privacy terms. In other words, developers behind ShopHelper may track personal data without users’ permission for revenue goals. Thus, data like passwords, IP addresses, geolocations, and more can be redirected to external servers held by third-party figures. Note that ShopHelper is not a virus, but an unwanted program that should not be trusted by users. This is why our recommendation is to delete ShopHelper from your browser. If you are unable to do it, follow our tutorial below.


How ShopHelper infected your computer

In addition to having suspicious capabilities, software like ShopHelper is often distributed without consent. This is one more downside of these add-ons as they are installed against users’ will. Developers collaborate with popular download pages (e.g. download.com, softonic.com, soft32.com, etc.) to bundle their add-ons along with other programs. Users that download cracked or pirated apps are often the risk zone of such infections. When users execute the installation of downloaded software, they are often oblivious to additional offers that might be hidden inside. Sometimes they are presented within “Advanced” or “Custom” sections. Sadly, because most users unintentionally miss, or end up deceived into installing such add-ons due to proclaimed benefits, they are forced to deal with unwanted or, at times, aggressive behavior of such applications. If you ever stumble into such offers again, be it whilst installing a program or browsing the web, try to avoid them eventually. Below, we have attached a complete guide towards removing ShopHelper and securing yourself from such threats in the future.

  1. Download ShopHelper Removal Tool
  2. Remove/Uninstall ShopHelper from Control Panel and Applications
  3. Remove ShopHelper extensions from browsers
  4. Reset browser search and homepage settings
  5. Block ShopHelper search redirects
  6. How to protect from threats like ShopHelper

Download Removal Tool for Windows

Download Removal Tool

compatible with microsoft

To remove ShopHelper completely, we recommend you to use WiperSoft AntiSpyware from WiperSoft. It detects and removes all files, folders, and registry keys of ShopHelper and several millions of other adware, hijackers, toolbars.

Download Removal Tool for Mac

Download CleanMyMac

To remove ShopHelper completely, we recommend you to use CleanMyMac. It can help you remove files, folders, and registry keys of ShopHelper and uninstall hijackers, toolbars, and unwanted add-ons from browsers.

Remove ShopHelper manually for free

Here is the manual step-by-step tutorial for full ShopHelper removal from your computer. This works 99% and was checked with the latest versions of the ShopHelper installer on operating systems with the latest updates and browser versions.

Remove ShopHelper from Control Panel or Applications

To start removing ShopHelper you should uninstall it using Control Panel. It can be present by different names – “ShopHelper”. It should uninstall correctly, however, we recommend you to use CleanMyPC to clean leftover items after uninstalling. Here are instructions for Windows XP, Windows 7, Windows 8, Windows 10, and Mac.

Remove ShopHelper from Mac:

  1. In the Finder sidebar, click Applications.
  2. ShopHelper might have an Uninstaller.
  3. Otherwise, drag ShopHelper from the Applications folder to the Trash (located at the end of the Dock).
  4. Then choose Finder > Empty Trash.

Remove ShopHelper from Windows XP:

  1. Click on Start button.
  2. Choose Control Panel.
  3. Click Add or Remove Programs.
  4. Find ShopHelper or other recently installed suspicious program.
  5. Click Uninstall.

Remove ShopHelper from Windows 7:

  1. Click Start button.
  2. Then go to Control Panel.
  3. Click Uninstall a Program.
  4. Find ShopHelper or other recently installed suspicious program and click Uninstall.

Remove ShopHelper from Windows 8:

  1. Hover mouse pointer to the bottom-right corner to see Menu.
  2. Click Search.
  3. After that click Apps.
  4. Then Control Panel.
  5. Click Uninstall a Program under Programs.
  6. Find ShopHelper or other recently installed suspicious program, click Uninstall.

Remove ShopHelper from Windows 10:

There are 2 ways to uninstall ShopHelper from Windows 10

Way one
  1. Click on the Start button.
  2. In opened menu choose Settings.
  3. Click on the System tile.
  4. Click Apps & features and locate ShopHelper or other recently installed suspicious program in the list.
  5. Click on it and then click Uninstall button near it.
Way two (classic)
  1. Right-click on the Start button.
  2. In opened menu choose Programs and Features.
  3. Locate ShopHelper or other recently installed suspicious program in the list.
  4. Click on it and then click Uninstall button above.

Cannot uninstall ShopHelper

In some cases, ShopHelper won’t uninstall and gives you a message that “You do not have sufficient access to uninstall ShopHelper. Please, contact your system administrator” when you try to remove it from Control Panel or “Access denied” error when removing the ShopHelper folder and files. This happens because the process or service does not allow you to do it. In this case, I will recommend you to use SpyHunter 5 or Malwarebytes AntiMalware or uninstall ShopHelper in Safe Mode. To boot in Safe Mode do the following:

  1. Reboot your computer.
  2. While it starts booting press F8 button.
  3. This will open Advanced Boot Options menu.
  4. Choose Safe Mode and wait until Windows loads.
  5. Go to Control Panel > Uninstall a program and remove ShopHelper or other recently installed suspicious program

>> See detailed instructions and video tutorial on how to boot in Safe Mode

and for Mac:

If you can’t uninstall ShopHelper using instructions above, or it keeps coming back, you can use free AppCleaner for Mac to remove all residual data and libraries of ShopHelper. Follow instructions below:

  1. Download free AppCleaner.
  2. Drag ShopHelper from Applications folder to AppCleaner window.
  3. Choose files and folders you want to remove along with ShopHelper.
  4. Click Delete button.

Remove malicious add-ons from your browsers

Uninstalling ShopHelper from Control Panel often does not bring the desired effect. It sometimes has browser extension and it may still be active in Safari, Google Chrome, and Mozilla Firefox. Here are instructions on how to remove ShopHelper related extensions from your browsers manually.


  1. Start Safari on your Mac, click Safari to open drop-down menu and choose Preferences
  2. Click Extensions tab.
  3. Find ShopHelper extension.
  4. Click Uninstall button to remove it.

Google Chrome:

  1. Start Google Chrome browser
  2. In address box type (or copy-paste) chrome://extensions.
  3. Find ShopHelper extension.
  4. Click the trash can icon to remove them.
  5. Also remove other suspicious extensions from the list.

Mozilla Firefox:

  1. Start Mozilla Firefox browser.
  2. In address box type (or copy-paste) about:addons.
  3. Choose ShopHelper extension.
  4. Click Disable or Remove button.
  5. Remove all suspicious extensions from the list.

Internet Explorer (9, 10, 11):

Note: There is no feature to remove browser extensions from browser in latest version of Internet Explorer. To remove ShopHelper from Internet Explorer, please, perform instructions for uninstalling program from Control Panel. To disable ShopHelper, please, do the following:

  1. Open Internet Explorer.
  2. Click on gear/asterisk icon in the top-right corner.
  3. In opened menu Manage Add-ons.
  4. Select Toolbars and Extensions.
  5. Click Disable or ShopHelper extension.
  6. Also disable other suspicious extensions from the list.

Opera Browser:

Generally, ShopHelper does not install in Opera browser however you can always double check. Do the following:

  1. Start Opera browser.
  2. Go to Tools > Extensions > Manage Extensions.
  3. Find ShopHelper extension.
  4. Click Uninstall button.
  5. Also remove other suspicious extensions from the list.

How to block ads and pop-ups from ShopHelper

adguard pop-up blocker

ShopHelper push notifications, in most cases, are caused by a program installed on your PC or add-on installed in browsers. However, sometimes it can appear on a clean computer when visiting a malicious website, using an advertising script. Also, apps that generate “ShopHelper” ads and banners are themselves installed from pop-ups. To protect your PC and browsers from phishing websites, pop-up ads, banners, malicious scripts it is recommended to use AdGuard. Download free trial here:

Download AdGuard for Windows Download AdGuard for Mac

Final tips

Be careful surfing the internet and downloading software, as programs, like ShopHelper, may become a real headache as they are hard to remove and break your privacy. To keep safe from such threats we recommend you always use antivirus and one of the anti-malware programs available on the market. One of the best anti-spyware and anti-malware programs is SpyHunter 5. It can protect your PC from threats, like ShopHelper.

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