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Tutorials

Useful tutorials on various PC troubleshooting topics. Video tutorials.

How to remove ThunderX 2.1 Ransomware and decrypt .RANZY, .tx_locked or .lock files

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Also known as Ranzy Locker, ThunderX 2.1 is a new ransomware sample that runs thorough data encryption. Depending on which version attacked your system specifically, you may see one of these 3 different extensions assigned to data - .RANZY, .RNZ, .tx_locked or .lock. To illustrate, an innocent file like 1.pdf will change to 1.pdf.ranzy, 1.pdf.tx_locked, or 1.pdf.lock at the end of encryption. It will also reset its shortcut to blank. Right after this, the virus creates a text note named readme.txt that contains ransom instructions. Cybercriminals call victims to follow the listed instructions as this is the only option to recover your data. All files have been rendered inaccessible with the help of secure encryption algorithms. To revert these consequences, victims are guided to contact developers through e-mail and buy unique decryption software. While sending a message, it is also required to attach a key string and personal ID from the note. In addition, they offer to send 3 files and receive them decrypted for free. They claim this is a guarantee of their trustworthiness and ability to restore the data. Nobody apart from victims knows how much money extortionists behind ThunderX 2.1 demand.

How to remove Babyduck Ransomware and decrypt .babyduck files

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Babyduck is a ransomware infection that encrypts data by assigning the .babyduck extension. The word encryption means users will no longer be able to open system-stored files because they are blocked. Those files will undergo two visual changes - a new extension and a reset of shortcut icons. To illustrate, a file like 1.pdf will be altered to 1.pdf.babyduck and drop its icon to blank. Right after this, Babyduck creates a text note with ransom instructions (README.babyduck). Research related to this ransomware version has been temporarily frozen and not yet updated. The only thing that stands out clearly is how encrypted data will look after the ransomware attack. Despite there is no precise information on ransom instructions, they are more likely similar to other file-encryptors. Cybercriminals will probably ask you to pay for special decryption software that will access your data. The payment can be usually done only in cryptocurrency like Bitcoin. Apart from this, it is also common to see extortionists offer free file encryption.

How to fix Windows Update error 0x80070005

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Sometimes users may have restricted permissions that prevent Windows from updating correctly. For this exact reason, access can be denied resulting in errors like 0x80070005. In most cases, the update will reach 100% but refuse to restart your PC to finish the installation. The same problem with permissions can happen when trying to install a program. Luckily, there are ways that can help you resolve this issue and succeed in getting the necessary updates. Scroll down to our list of solutions and perform all steps below.

How to remove SUPERSUSO Ransomware and decrypt .ICQ_SUPERSUSO files

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SUPERSUSO is a ransomware program that uses strong encryption algorithms to cut users from accessing their own data. Such a change is meant to stimulate people into paying the so-called ransom to recover encrypted files. Victims will learn about file encryption by new extensions assigned to them. SUPERSUSO developers use the .ICQ_SUPERSUSO extension to rename all the blocked data. For instance, a file like 1.pdf will change to 1.pdf.ICQ_SUPERSUSO and reset its original icon. The same will be applied to all data blocked across your system. After this, SUPERSUSO issues a text file named #Decrypt#.txt to explain recovery instructions. At first, victims are instructed to install ICQ software for PC, Android, or IOS and write to cybercriminals' recipient address, which is mentioned in the note. ICQ is a reliable and legitimate messenger used by cybercriminals to establish anonymous communication with their victims. Should victims fail to contact developers within 72 hours, the compromised information will be gathered and leaked to darknet markets.

How to remove Shasha Ransomware and decrypt .shasha files

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Shasha is the name of a ransomware virus that encrypts and changes data with the .shasha extension. The new extension is not an essential part of the encryption, but rather a visual aspect meant to highlight the blocked data. If you see this extension assigned to most of the data like this 1.pdf.shasha, then you are undoubtedly infected with ransomware. The developer's next step after blocking access to files is to explain how to recover it back. For this, cybercriminals in charge of the Shasha virus create a text note called READ_ME.txt and change desktop wallpapers. Inside of this note, extortionists claim they are the only figures able to decrypt your files. To be more precise, they are the ones holding private keys and decryption software that can unlock the data. Victims are requested to buy it for 50$ in BTC. The payment has to be sent through the Bitcoin address attached in the note. Unfortunately, it is quite uncertain how cybercriminals are going to send the purchased decryption software to you.

How to remove CommonRansom Ransomware and decrypt .commonransom files

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CommonRansom is classified as a ransomware virus that encrypts data stored on infected devices to demand payment for its return. This version was discovered by a malware researcher named Michael Gillepsie. Just like many ransomware infections, CommonRansom assigns its own extension to highlight the blocked data. All data that got encrypted by CommonRansom will change like this file here - 1.pdf > 1.pdf.[old@nuke.africa].CommonRansom. After this, one more thing left to initiate by the virus is ransom note creation. The name of the note is DECRYPTING.txt and it is put to each folder with infected files. This note says victims have 12 hours ahead to request data decryption, otherwise, there will be no chance to return it anymore. There is also a template that should be used when contacting cybercriminals by their e-mail address. The attached template is actually very suspicious since it requests victims to write their PC RDP port, a username along with password used to log into the system, and the time when you paid 0.1 BTC to the outlined crypto address.

How to fix Ethernet “Unidentified Network” problem in Windows 10

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Ethernet connection established through cable is usually considered to be way better than Wi-fi. It helps users achieve higher speed and better stability to run online activities. Unfortunately, some users experience an error stating that Ethernet Network cannot be identified. This problem becomes a real hiccup preventing people from using the Internet. Sometimes the issue is solved after running basic steps like rebooting a router or reconnecting the cable. However, there are also some broader reasons causing the error. This is what our guide will be all about.

How to remove Gyjeb Ransomware and decrypt .gyjeb files

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Gyjeb is a ransomware virus that runs data encryption to extort money from victims. It looks very similar to Keq4p Ransomware, which means they are likely to come from the same malware family. Just like Keq4p, Gyjeb Ransomware assigns a random string of senseless symbols along with its own .gyjeb extension. To illustrate, a file like "1.pdf" will change its look to something like 1.pdf.wKkIx8yQ03RCwLLXT41R9CxyHdGsu_T02yFnRHcpcLj_xxr1h8pEl480.gyjeb and reset its original icon. After all files end up edited this way, the virus creates a text note called nTLA_HOW_TO_DECRYPT.txt which entails decryption instructions. You can familiarize yourself with this note in the screenshot below.